No words left to be honest.

Where to start.

I couldn't access my phone accidentally had my card cancelled instead of temporarily blocked. Had a fight to disable the app to use my account.

Since I called at 9am on Friday 3 July to order a new card. Agreed to payment and they informed we I would wait a minimum of 7 days which was ok as I am pregnant and have a one year old so did not want to go into a branch. Besides I could online bank......

Wrong again 10 min after ordering my card my online banking was disabled and I called again to try sort it out and guess what? I had to go to the bank.

So i go to the bank and I spend 42 min with the lady helping me get a new card (I needed access to my account to pay people and could not wait 10 days) and was told when specifically i asked, they would cancel the ordered card.

So after all that time in the branch I had my card and could redo online banking only to find now I have been charged for both cards R120.

FNB can you please not just inform clients if you cant cancel an ordered card as I went 9:15am Saturday Morning. then I promise you I would have closed my account while there and moved as I know there more issues to come. I just didnt want that hassle before birth.

Even though I have lost clients not being able to pay on time etc Im not even aruing that I just want the extra card cancelled and the fee returned. PLEASE!!!!!

Yes I tried contacting online support through the app it has not worked for three days, When I call you can not verify my ID (which i had to thumb print and everything for AGAIN when I was there on Saturday) thus I cant not speak to an agent. I have emailed the same person who helped me with my original query and there is literally no other avenue.

Please just refund the fee ASAP. The branch I visited was FNB in willowbridge.