No words! *********** to say the least!

<p>So after speaking to numerous people at fnb and even going into the bank on Friday and lodging a complaint here to get assistance I finally managed to speak to a team leader named Frans who noticed that my account was debited incorrectly for the amount of R3019 on the 30th and he advised it would be reversed. I got a call from my private banker and and email on monday advising the reversal would be done in 48hours!</p> <p>Well what do you now these *********** people reverse the amount of R1509 which is incorrect as this was the amount agreed that I should pay and this was debited correctly on the 25th !</p> <p>How can fnb and it's employees get such a simple thing so wrong !</p> <p>Once again I must call and hold on for ages and be transferred all over to get a simple thing rectified.</p> <p>No words to describe the frustration if calling fnb and dealing with *********** people </p> <p>Fed up!</p>