No Word Yet Again

You know the service received from FNB is appalling. I am actually fed up of complaining as nothing gets done. I app**** for a tab lite on FNB connect. I get a message saying its pre approved and that they will call me. I get a missed call and call the number only to be told to speak to sales. I say but i am looking for fnb connect and the lady with out even asking me what i needed says call this number they will help. I call and speak to a rather rude woman. Also not very helpful and not even interested in helping and then when I tell her that she is rude and needs to improve her customer service she puts the phone down. Is this what we as customers have to be subjected to. Your service consultants need to improve their s**** set! Its time to move banks as i am fed up with the terrible service received. All i was doing was being courteous to return a call and find out what is happening with my application!!!