NO WILLINGNESS TO ASSIST AT ALL WITH TRANSACTION DISPUTE. NO RESPONSES, NO HELP, NO RESOLUTION

NO WILLINGNESS TO ASSIST AT ALL WITH TRANSACTION DISPUTE. NO RESPONSES, NO HELP, NO RESOLUTION. I HAD A CARD TRANSACTION DISPUTE THAT I LOGGED WITH FNB IN APRIL 2026. I SENT THROUGH ALL THE REQUESTED DOCUMENTATIONS THAT I WAS REQUESTED TO SEND REGARDING UNAUTHORISED TRANSACTIONS ON MY ACCOUNT. AN FNB EMPLOYEE ADVISED ME TO SEND THE DOCUMENT, BUT NOT TO IMMEDIATELY BLOCK THE CARD UP UNTIL THEY ARE DONE TO INVESTIGATE. I DID AS I WAS ADVISED BY THE STAFF MEMBER, BUT NOT KNOWING THAT THOSE UNAUTHORISED TRANSACTIONS WILL CONTINUE TO GO OFF FROM MY ACCOUNT, YET I WAS TOLD NOT TO BLOCK MY CARD. THIS SHOWS THAT SOMEONE ADVISED ME BASED ON SOMETHING THAT THEY ARE NOT CLUED UP WITH, AND IT ENDED UP COSTING ME.

AFTER I SENT THROUGH ALL THE REQUESTED DOCUMENTS IN APRIL, NO ONE CAME BACK TO ME TO ADVISE IF THEY DID RECEIVE ALL THE REQUIRED DOCUMENTS OR NOT. I KEPT DOING FOLLOW UPS BUT EVERYTIME WHEN I CALL, I KEEP ON GETTING TOLD THAT I CANT BE TRANSFERED TO THE RELEVANT DEPARTMENT THAT IS HANDLING THE ISSUE. I WOULD THEN EMAIL AND THEY WILL NOT RESPOND AT ALL.

END OF MAY I CALLED AND EMAILED AGAIN AND I WAS ASKED TO RESEND THE WHOLE DOCUMENTS ALL OVER AGAIN TO START THE ENTIRE PROCESS AND MONEY WAS STILL GOING OFF MY BANK ACCOUNT. I DID RESEND ALL THE DOCUMENTS ALL OVER AGAIN AND AFTER SENDING, THERE IS NO RESPONSE AND ITS DEAD QUIET AGAIN. I HAVE TRIED TO FOLLOW UP VIA CALLS AND I GET TO BE TOLD THAT I CANT BE TRANSFERED AND WHEN I EMAIL, NO ONE RESPONDS.

THIS IS PATHETIC SERVICE AND VERY UNPROFESSIONAL CONDUCT.

HAD I HAVE BEEN ADVISED CORRECTLY BY THE 1ST STAFF MEMBER FROM FNB, THERE WOULD HAVE BEEN NO FURTHER DEDUCTIONS FROM MY ACCOUNT.

MAY SOMEONE CONTACT ME TO GET THIS ISSUE RESOLVED AS I WILL BE LEFT WITH NO OPTION BUT TO ESCALATE THIS ISSUE.