1 reviews | Active since Jul 2016
No Willingness to Assist
FNB listed me for a a temp loan that was paid in February 2016. I logged a query with them and even supp**** them with the loan account number. Instead of assisting me, I get the below email: Good day Ms Baard
Kindly note that if you did not take up the Temploan, you will need to go to the police station to report it and obtain a case number and affidavit, and after, you need to provide the branch with the affidavit and a case number in order for the branch to log a claim with ***** Contact Centre so they can investigate.
If it is a Temploan you once took and is not up dated on the Credit Bureau, please us with the details of your Temploan you are querying, that is the date the loan was taken up and the amount, in order that we may assist. Alternatively you may forward us the credit report as it will have the required information.
Regards FNB Query Resolutions
What was the point of me supplying the account number. anyway, I respond with the required documents and I get this: Good day, Thank you for your email. Kindly note that this is an unattended mailbox. All queries or complaints sent to this mailbox, will not be attended to. FNB Contact Centres FNB PLEASE SORT OUT THIS MESS.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good day Ms Baard
Thank you for your email. Please note that payments made to creditors, closure of accounts, settlements etc – this information pulls through to the credit bureaus and the clients' accounts history and payment profile section of the credit report, is auto updated by the credit bureaus. Unfortunately in this instance the auto update did not occur and we will therefore send an instruction to all the credit bureaus to manually update your payment profile section accordingly as it was not done.
We will provide you with feedback.
Regards FNB Query Resolutions
Good day Ms Baard
Thank you for your email. Please note that payments made to creditors, closure of accounts, settlements etc – this information pulls through to the credit bureaus and the clients' accounts history and payment profile section of the credit report, is auto updated by the credit bureaus. Unfortunately in this instance the auto update did not occur and we will therefore send an instruction to all the credit bureaus to manually update your payment profile section accordingly as it was not done.
We will provide you with feedback.
Regards FNB Query Resolutions
Good Day
Kindly be advised that the above has been escalated. Feedback will be provided.
Should you wish to enquire further please contact *** option 3.
Regards,
Hello Peter Team
Good Day
Kindly be advised that the above has been escalated. Feedback will be provided.
Should you wish to enquire further please contact *** option 3.
Regards,
Hello Peter Team