No Will to resolve !!

I have been trying to resolve a complaint since early Dec 2025 without joy I have visited the branch at Mall of the South at least 4 times registered my complaint on the FNB system just today to be informed that my complaint has been closed - no discussion just closed. In the mean time FNB owes me R 13 733 There is just nobody at FNB that can or wants to resolve this issue. I am in possession of a number of case numbers which seem to be of no use to FNB or myself. If only somebody would take the problem from beginning to end and resolve the problem however it would seem that there just isn't the necessary interest. What bad service - it seems that I now have no option but to admit that FNB needs the money more than I do !!!