jJ
jyhetpos J

1 reviews | Active since May 2016

27 Aug 2019, 14:26

No way to get payment approved due to 'suspicious' actitivity when its a yearly payment

Been an Apple Developer for 6 years, every year a payment has to go off. This year when Apple try to take the money FNB sends me SMS saying the payment has been declined due to being suspicious. Gives option to reply Y to accept the payment, when I do payment is still declined. Calling the call center the person says I need to speak to security department. then he transfers me to his own department and new guy says same and transfers me again to the exact same department. I need this payment to go through today!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2019, 15:30
Official
Good Day Albert vd Westhuizen
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: *** 

jJ
jyhetpos J's update28 Aug 2019, 11:25
Reviewer Update
Promises promises. still waiting for this. if FNB cant handle overseas payment to the worlds biggest company then maybe they are not 'first' with anything