No warning... just deductions :(
<p>I am truly fed up of the deductions on my account. Last month R200 extra from my savings account and this month R1544 for something ,I'm not sure of. First of all, i would like my money refunded to me as soon as possible, secondly i waited to speak to an agent for over 30 mins, i dropped the call and thirdly , do you not adhere to PASA rules? You cant just go into an account and do deductions as you please. The other issue I have is that your bank charges are ridiculous... mine is ALWAYS more than R200. Really now. I would like answers and a refund or else i will take matter much further and look for a bank that's more client centric and fair.</p> <p> </p> <p> </p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good day. I received feedback with regards to the matter. The refund was supposed to be done within 48hrs, however i am still waiting. I will unfortunately have to reverse the payment at the bank as other priorities are not being met due to failed promises and negligence from FNB's side. I have informed them that this is an urgent request for refund. I will be closing my account today. Im totally disgusted !!!
Good day. I received feedback with regards to the matter. The refund was supposed to be done within 48hrs, however i am still waiting. I will unfortunately have to reverse the payment at the bank as other priorities are not being met due to failed promises and negligence from FNB's side. I have informed them that this is an urgent request for refund. I will be closing my account today. Im totally disgusted !!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)