No warning given before FNB *****s business clients

<p>I was out of town begining of this week and I got an sms that looked like spam that told me my account was going to be frozen. I figured I would go into the bank and deal with it as soon as I got back home. I got another sms telling me my business account was frozen on the day I went to the bank. THEN I get told by a tellar that both my managing directors needed to be present with our proof of addresses and all business documents. And that there's no way around this. My other MD lives 3 hours away - "No ma'am it's not possible for you two to go to different branches, you both need to be here". I was also told that they sent me a warning about this a month ago. THIS DID NOT HAPPEN. The teller quoted my old cellphone number that I havent used in 3 years, and my new number is the one that received the freezing notification. INCOMPETENCE! THIS IS NOT THE KIND OF THING YOU SEND AN SMS ABOUT 3 DAYS BEFORE!!!!!! ESPECIALLY NOT RIGHT BEFORE PAYDAY. FNB WILL LOSE ME AS A CUSTOMER. </p> <p>So I sorted out bus tickets and arranged everything with my auditors and tried to phone FNB - got put on endless hold. Then I decided it would be easier to just go back into the branch. The manager tells me that I can do it by myself so now I need to cancel bus tickets. ***. </p> <p>I am so angry, and today I gave all the correct forms in and I AM STILL WAITING FOR SOMEONE TO TELL ME IT WILL BE UNBLOCKED. No one can tell me how long or even if FICA is happy with my documents. </p> <p>I expect an apology from FNB as this is *****ing with my business and salary payments. </p>