1 reviews | Active since Jun 2017

30 Jun 2017, 13:44

No Voucher Received

<p>I bought a voucher off the FNB app using eBucks and the voucher was never delivered. It's been 16 days now and although someone has emailed me and phoned me they are unable to sort the problem out. I have spent too many hours of my time following up with eBucks to get the voucher. I have also suggested they reverse the transaction and give me my eBucks back but so far, nothing.</p> <p>So disappointed in the level of service, or lack thereof.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2017, 16:01
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)