No Vodacom data

I bought Vodacom data on 10 July & 6.57am - but this data has never been allocated to me. That afternoon I went to Secure Chat to informed me that Vodacom was having an issue & my query was escalated. Yesterday still nothing was allocated and I logged into Secure Chat to be told there is a backlog & I should wait. Today there is still nothing.

No one can give an ETA or exactly what is going on. Please can you allocated the data OR give me an ETA or refund me?