No value in customer experiance.

I normally am the one that rants and raves about FNB bank. But im sad to say there are 2 things that FNB needs to improve on... You need to ups**** your staff and improve with your transfer menu. There is no way I should be transferred from pillar to post and stay on the line for over 25 mins before getting the help I need. Its extremely frustrating. The problem also is that because you only train your staff on literally one product/function I would have to speak to 10 people instead of 1 universal agent.

Do me a favour...listen to my call 26 minutes and then the call still cuts.. pathetic honestly.

Please improve customer service...