NO VALUE FOR CLIENTS

I have been mistreated by FNB on numerous occasions. when you phone them, you have to hold for 10 plus minutes before you get someone on the line. and then you get a useless consultant who doesn't even care what your customer benefits and rights are, you have to recite to them. And of cause you gave them your account verification, so they know very well who you are. then the line gets cut off, and they will not bother phone you back, knowing well that your query was incomplete. I FEEL SO ABUSED!!!