No urgency from FNB

No customer service or what so ever at FNB. Since the 12th of October I went to the bank for to fill some forms for my R300 to be refunded since I never received from the ATM I was withdrawing money from. Friday I was promised to receive feedback but the lack of communication is still there. This bank does know what is handling customers matters with urgency. I withdrew the money because I wanted to use it now I must wait forever to get it back.