No update or feedback. Getting passed between departments and chats.

Dear FNB Team,

I am a loyal customer of FNB, but I am deeply concerned about the lack of attention to detail regarding my account. Approximately four years ago, I entered into debt review and subsequently settled all my accounts, receiving paid-up letters and my clearance certificate.

All relevant documentation was submitted to my debt-review company, FNB, Experian, and Transunion. Despite several months having passed, I am still unable to secure a home loan, with no explanation provided.

I kindly request that someone contact me to clarify the issue and explain why a Risk 3 rating has been app**** to my account. I have consistently made all my debt payments without missing a single one. I urgently need FNB to liaise with Experian and Transunion to resolve this matter as soon as possible.

Thank you for your prompt attention to this matter.

Sincerely, Eben de Villiers