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lobinlin L

1 reviews | Active since Jan 2016

12 Apr 2016, 08:56

No update on credit bureaus despite on closed acc

I noticed that all my FNB loan accounts and credit card which were settled and closed in January 2016 are still appearing as unpaid with Credit Bureaus and its greatly disadvantaging me from credit worthiness point of view. What is disheartening is that two loan accounts which were converted to legal recovery in June 2015 are still appearing as overdue since June 2015 yet they ought to have been closed immediately after the conversion. It is also really disappointing to note that the accounts from other credit providers which i settled after the FNB accounts have all been updated already but all the FNB accounts are still not updated yet FNB is my Primary Banker. <br> <br> It is amazing how FNB is very quick to update credit bureaus when a client defaults payment but if that client makes good and pay-up their accounts, they are no longer important. The following are the accounts in question:<br> - Acc no. *** was previously acc no. *** <br> - Acc no. *** was previously acc no. ***<br> - Credit Card Account number : ***23 3000<br> All the above accounts appear as unpaid including the converted ones.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2016, 10:04
Official
Hello fchitungo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 903586.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)