No update

Good day,

Why has the option to pay my electricity bill been removed. Previously I would not be able to buy units unless my account is up to date. I don't have the opportunity to go to the municipality to pay because of work. Why is this not working now, but more importantly why was I not informed. Yes the municipality is useless as I need to pay my account and I have until 27/08/2020 to pay for the month but they decided to cut off early, where the app could have helped my family not sit in the dark tonight.