No update as promised?

<p> </p> <p>ATT : Ms/Mrs Daffnie Govender and Ms/Mrs Alenandra/Alexander</p> <p> </p> <p>Apologies if I got the surname inccorrect, I was shopping when I took the call.</p> <p>I was contacted by you referring to my complaint and have not had any feedback from you yesterday as promised. My ref number is 1 0 3 0 4 7 4 .</p> <p>Please can you attend to this as a matter of urgency?</p> <p> </p> <p>Thank you.</p> <p> </p>