No trace of savings account of more than 2yrs

I would like to bring to your attention my frustration and distraught your bank and Sadiqa has caused. I moved my savings (not pocket change) from FNB to another bank (due to bad service). The money is no where to be found or traced by Fnb or the other bank. When I seeked service from Fnb as to what is happening, she treated me as if I was an insane, uneducated person and claimed I never had an account with them. <br> This is not my first encounter with FNB. If this does not get resolved, my next will be the OMBUDSMAN.