NO TO FNB INSURANCE

FNB Insurance After I gave a rating on Hello Peter FNB only reached out to me and I received my rejection letter but the assessor report is still missing and I requested 3 times now from Lucille Baker. The next struggle was to collect my car as payment was only after another struggle made to uplift the vehicle. Sharon from from the claims department was very rude and unprofessional. When I got to the carat CK Coachwork - Retreat there was more damages to the body, a broken window and the battery was gone and replaced after enquiry with the first battery they could find, since the accident? I need answers why everything is a struggle when it comes to FNB? Since my claim is rejected and I still had to pay insurance after the accident I'm no longer treated as a client but more like a ********.