No title needed just ******* service

I want to know why everytime I need something from FNB its a headache???? Please let me know if you do not want me as a client so I an start shopping around for another institution to look after my money and properties. How is it that when I apply for a future use amount firstly I am always declined on the amount I request then why I apply its a complaint because I am not getting optimal service! The payouts department try and phone my husband once and because he is on FNB connect (time to change service providers), he had no signal and then he is sitting by the phone for them to call him and nothing!!! I am disgusted at this service and how we are treated. The last complaint I put in on your staff member no feedback was given what happened to that rude staff member?