No tellers open at 11:00 on a Wednesday

I stood in line to bank at the tellers today for 20 minutes, not that bad right? Except I was first in line and it was because the only open tellers were the business tellers. Not to mention as soon as my turn comes a rude man who came there about 5 minutes beforehand and just went in! Fnb never came to apologise for the wait or explain why no tellers are open?? Nobody did anything about the man who cut infront of everyone either! At Standard Bank in the mall when there is a long line (we do business with both) they try to help you and apologise for the wait. I am disgusted. Just a few weeks earlier the bank could not make our change because they did not have any. My response was : \But you are a bank?". Ridiculous!!!"""