No Tellers
Was at N1 City branch on 22nd of December, needed to draw large sum of cash and only 1 active teller on duty, complained to the branch manager who was full of excuses and made no effort to assist the queues of people. After speaking to him he vacates to his office and ignores everything requested/said.... that being said 2 woman pregnant and struggling in the queue including 1 being my wife... disgraceful service! Its Christmas in a couple days and almost no service... yet bank charges continue to rise without service improvement, highly disappointing!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option