NO telephone support from FNB

Just had the worst experience trying to speak to someone at FNB regarding a POA. Firstly just to try and find a telephone no to dial and then going into an endless queue of options that not one matches my query. After half and hour being put through to the legal department and having the consultant put the phone down in your ear when asked if I am a member? AND then holding on so that I can rate the service (not existent) that I received. After 45 min still no answer to my question!!! Was also told to rather go into a branch to ask my simple question which I am trying to avoid under Covid-19 circumstances.