No Tech assistance at FNB
<p>For past three days iv been trying to get my online banking app to log into my account, Iv spoken to the FNB tech staff, who told me to go to an ATM and activate the account, This has not worked, Now when i try to contact the support center again, after holding for longer than 5 min someone just picks up and puts the phone down, Im a new client to FNB and i chose FNB because i thought their customer service was good, Please dont prove me wrong </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)