No sympathy/remorse for faulty gold smart phone

I was basically pushed into a promotional offer for the Fnb Gold smart phone - hence i then accepted the offer and one month down the line - this phone was giving me software problems. I then went to the branch from which i received my phone and reported the problem. Phone calls were made to the repairs department, i also then spoke to them only for them to tell me if it is a software problem that this is not covered whereas on the guarantee documents it clearly states that my device i covered for 12 months! how can software not be covered??? this is a brand new phone and one has no control over software issues - hence this should be covered. Nevertheless, my phone has been collected a week ago for repairs and i have had no feedback since. No one at FNB is helpful about my query, no one wants to take responsibility for this issue. my phone is a month and few days old - surely they should then replace my phone with a new one??? since this was offered to me, i did not apply to have this phone - but because i bank with FNB i thought it would be nice to have my banking at my finger tips.<br> i am highly disappointed with the service i received and DID NOT receive.<br> unacceptable!