No surprises

<p>After having now complained twice on the same issue and promises of it being sorted, I am no further in actually getting a credit card and access to my own account and the money in it. Claremont branch have refused to cooperate on handing over the card, have continued to put obstacles in my way and when threatened with alternative action, don't even bother to get back to me. I wish I was physically able to go and cause some action but unfortunately that is not the case and that is probably the reason they don't care and couldn't be bothered - but believe me, I am making it known wherever possible and making sure as many people as possible know about the inefficiency and lack of customer care - but then again, the banks pretty much have a monopoly with little alternative choices. Please get off your gravy boats and do something!!</p>