No surprise at the lack of customer service and cheating the client...

This is the response I received, bare in mind that this device is literally under 2 weeks old and has not been used due to it not being able to upgrade also bare in mind that FNB devices promised to fetch the device last week: I hope that you are well.

Please note we have received your complaint from hello peter and our findings are as per below:

We have requested Platinum warranty repair centre to call you and assist, as they have advised that if they collect and assess there will be a fee involved.

Please note if the issue is found to be software you will liable to pay the fee to have the device configured as software is not covered under the manufacture warranty

Please note that if you wish to cancel, your device needs to be collected and graded and depending on the grading a cancellation letter will be sent to you. Please note you are requesting cancellation out of the 7 day cooling period therefore you will be liable for a cancelation fee depending on the grading of the device.

Regards

SDV Care Team.

Now tell me, how do I know what grading is being referred to and how fair is this process?