No support if digital isn't your support

As per my previous rating again no assistance from FNB. Not even how they will attempt to assist me. I recently moved homes. The City of Johannesburg is one of my recipients. Assuming that they are already loaded I went to the app. on the payment page their fields are editable and I changed my reference number to the new account. On the proof of payment the old reference number appeared!!! how is that possible. After that I did maintenance on the recipient and there after I made another payment from my CREDIT CARD.

SO FNB came back. "The logs shows that the app reacted correctly" my question to them is why allow editable fields when your app does not take it. Again they stuck to the logs. So now I am left with the monies and with an amount on my credit card that FNB is getting monies back for. But did anybody even bother to test the app to replicate my steps NO!!!. If I had money I would come to your technical department and show you what happened.

I feel so ashamed because they got the worst of me to come out. I never scream at people well today was the first for that. Nobody is even trying to assist me in retracting the payment only sticking to it is not our error so there is no help for you. And it is a public recipient and our agreement is that we will not retract it.