No support from my private banker

<p>i have been on the phone for close on 1 hour trying to get someone to assist me to link my new phone to my online banking app, after in contacted my private banker via the online message system i got an email back from Danie Smit (a Private Banker) refering me to online banking. as a Private client you pay for a service every month only to join the queue. </p> <p>When I finally got through to the service agent, i had to speak to a Baking support agent who informed me to pay R310.00 and wait 7 days for my device to by added. i have been banking with FNB from about 1990 and has never paid to have any device added. </p> <p>This is poor poor service to your customers and demand to speak to a senior manager at FNB to sort my problem out and I expect feedback on the action taken against the people involved in this.</p> <p> </p>