HM
Hilda M
1 reviews | Active since Nov 2019
31 Oct 2022, 22:22
No support from FNB
Today I've had an issue with FNB's online banking, where it crashed while I was in the middle of a transaction and won't allow me no to start the transaction again. I have logged this issue with 4 people, including my personal banker, while spending a lot of time on the phone, and I have not heard back from one of them. They have just dismissed my query completely. I have been a customer for more than a decade and have never experienced this type of service from them.
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Replies (1)HM
Hilda M's updateReviewer Update
07 Nov 2022, 22:32I just wanted to update that after my day of frustration and posting on here, FNB came through. They contacted me first thing in the morning and resolved my issue. This was the FNB I knew and have dealt with before, so it was a huge relief for me.
HM
Hilda M's update07 Nov 2022, 22:32
Reviewer Update
I just wanted to update that after my day of frustration and posting on here, FNB came through. They contacted me first thing in the morning and resolved my issue. This was the FNB I knew and have dealt with before, so it was a huge relief for me.