NO SUPPORT FOR LOYAL FNB BUSINESS CLIENTS

As a premium private client, I have only experience the low end, appauling service from FNB and its private bankers. I currently has a private banker that never asissts me with anything. Everything is delayed or forgotten. When I need assistance, I have to find it my self as he just passes on numbers and contacts that I must follow up with. At this crucial time of COVID-19, I reached out for support on the buisness account as the buisness had to close due to the lockdown and there is no income. I am still waiting for someone to get back to me and that was over a week ago. I called the debit relief numbers, business banking and was put through 11 consultants this morning! All of whom did not know how to connect me to the right dept. I was going in circles! They are also working remotely, phones are ringing endlessly and the reception is very poor, I could hardly hear them. I need a higher level to intervene here and support this account ASAP!