NO SUPPORT

I opened a new account thinking they would give me better service than my previous bank. Big mistake. I tried to register for online banking which didn't work because I have 2 profiles. The previous profile was never activated or used. After many calls to customer care and online support, I was told they couldn't help me and had to go to a branch. I went to the Constantia Kloof branch but of course they couldn't help. I went to the Clearwater branch and sat for an hour waiting for the consultant to merge my profiles only to be told it couldn't be done and they had to email their support team. This would take 48 hours to be done. I went to Clearwater again the following Saturday only to be told again that my profiles cannot be merged and that I had to take time off work during the week and to go to the branch AGAIN because then the support team would be available. This is beyond ridiculous. I cannot be the first person in the history of FNB to have 2 identical profiles that need to be merged. I have a debit order mandate that needs to be approved as a matter of extreme urgency and yet FNB cannot help. I am beyond angry!! What's the point of having a branch open on the weekend when the so called support team is not available????????