No such thing as service

Ive sent through all my documents that FNB require to opening up an account for my trust and this has taken 10 day without the account becoming active. This is shocking. Every time I call the business my blood pressure goes through the roof. This has apparently been escalated multiple times with no success on the matter. Someone is either lying or staff don't know what they are actually doing.<br> <br> I want this sorted out NOW. Someone who actually knows how to do their job can contact me and sort it out in 10minutes.