No success on previous complaints.

I reported issues on 25 and 31 May 2021. I left a reply a week later saying that these have not been resolved, but received no answer. Both are still not resolved.

The first issue have been reported several times and is still outstanding. I need a statement for my homeloan for the year 2020. I have requested this over and over via FNB e-mail as well as on Hello Peter, but I had no success to date.

The second issue: When people call my FNB Connect phone, they get a message: 'Number does not exist'. This is unacceptable. When I reported this on 31 May, I was advised to change my network operator, which I did. Unfortunately AGAIN somebody yesterday asked for my new phone number since he got the message. The number DOES EXIST through FNB connect. If I cannot be reached, I would like for the call to be forwarded to another number. But the message that the number does not exist, is unacceptable. PLEASE CORRECT THIS AT ONCE.