No Structure / Procedure

<p>Month end and so little staff at the bank, yet a new structure has been executed. yet the staff nor the manager of the bank cannot get this structure to work, there was 5 windows for tellers and only two operating. people queing for more than 20 minutes to be attended too.. as for the consultants. 11 operating stations and only three people available to see to customers. i think this is a disgrace for customer service. the customer service Liaison had no idea what she was doing and had no indication of the word customer service. if you are under staff. explain this to your customers. two staff memebers came from lunch an hour lunch.... i understand lunch is need but comprovise and improvise.... you need people yet you cannot provide the service to your clientes.. imagine i post the images i took today of your branch all over Social media and inform people they will get better service from another bank!! this wont look good for your branch!!</p> <p> </p> <p>advice: it's not all about the money, if you attend to customers, you will make millions by doing nothing!!!</p> <p> </p> <p>adapt to situations!! you were a good bank ....but today i am thinking change is good..</p> <p> </p>