NO STATEMENT - DISGUSTING SERVICE FROM CALL CENTRE

I am so disappointed and disgusted by the service I have received from FNB today

I have been with the bank for more than 20years and such is appalling really

I made a conference call with my mom to get her bank statement and till now there is nothing. We called more than 4 times and been take from pillar to post just for a statement that I will be charged for. Guess what, nothing till now

We were holding for almost 2hours and we cant get help or someone just send the statement.

Everyone keeps on saying that they cannot transfer the call to the team leader cos they don’t have phone, then what is your duties as a team leader or supervisor Everyone wanted to take us back to the same person who failed to send us the statement( Dumisani)

How hard can it be to send a statement guys?

Details Ditebogo Mogale *** ***245 – registered number *** – contact number to call

Send the statement to the below email at no extra charge. *** ***

PLEASE JUST SEND US THE 6MONTHS BANK STATEMENT PLEAAAASSEEEE.