No staff, only computers to help!

No service from them! It seems they only have computers working for them. Bankfees high but no staff to pay because of computer voices. Our branch under construction, so when I call to reverse a debit order, it keeps on putting me through to selfhelp on app! It wont reverse amounts more then R200, so I need to speak to a person, human. Can someone please call me, its more then 48 hours I emailed also, no respons. I hate FNB thats why I already opened a capitec, soon I will be done with Fnb, just because of no service.