No Staff at Collections
<p>what a waste of my time this has been! I reaaly was looking forward to just run into the bank to collect my card from FNB Menlyn Maine as collections is the prize for waiting as long as hell when I initially came to apply for my card...I waited 1 and a half hour the day I app**** and Today your machine told me I had to wait 30 minutes for a sales consultant as the collections staff were not here. I asked if the manager would be willing to stand in as I would have as I understand the frustration of a customer because I am focused customer service on a daily basis in my line of work. Unacceptable!!!! Two hours in total to apply and to collect a card!!! Not even applying for a new account or house loan!! I am busy too and if this is the most innovative bank around then I'm keeping my money under my mattress from now on!</p>
Good day Ms. iona-lu****
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. iona-lu****
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***