1 reviews | Active since Nov 2019
No speedy resolutions with home loan servicing
Best Consumer Digital Bank in South Africa? I don't think so.
I am trying to remove the prepaid flexi option under my home loan from the start of this month onwards. Have a joint home loan, means the co applicant must approve any updates on the loan and even if I create a recalculation request using self servicing option in the mobile app. The co-applicant is unable to approve the request in the mobile app. Please fix this.
And went to the branch to remove the option and unfortunately all home loan servicing only done online and it takes 5-7 to reply to a query, I feel like we are in stone age to have those SLA timelines and there are not easier ways to reach out to them, the only way is to send email *** and it takes days for them to respond.
FNB, if you want to give me a better experience, please sort this out before my next debit order.
I have made another payment and there’s no easier way to sort this out because the consultant who helped is not available and I don’t want to go through the lengthy process again.
I have made another payment and there’s no easier way to sort this out because the consultant who helped is not available and I don’t want to go through the lengthy process again.