No solution!! my 2nd complaint!!

I must say i was looking forward to switching from my current bank to FNB but now, i am no longer sure because of this woman Rabororo. She doesn't greet no respect clients and i think she need to be taught what is customer service. I am sitting there and here comes this person and she literally stood up and walk with her out side to assist here with withdrawal. And she comes back and just sit there without any apology, she just continued. The next thing about this stupid bank they have been bombarding me with sms and emails telling me that my card is ready to be collected when i get there they cant find the card nor information that it has been opened. So my time was wasted after dealing with RABOROKO and i had to reapply for a new one and now i must go collected where its not convenient for me due to station square doesn't issue cards or i must fit the bill if i want it to be delivered to my work. They are forgetting they are the ones that have wasted my time and energy so this is not the service that FNB advertise \how can we help you"this slogan is not what i got at the branch..MOVE IT TO STATION SQUARE """