1 reviews | Active since Jun 2015
NO SOLUTION
On the 11 th Of June I lodged a complaint on Hello Peter regarding the poor service from FNB, the fact they gave me an overdraft facility but not enough credit for a device. Desiree Bowes rep**** to me the same day promising to sort out the issue. <br> <br> The morning of 12 June a person from the Sales Department called me, gave me credit and said he had ordered me the device. I have made 12 calls in half an hour this morning to try and track my device. Just to hear that the order hasn't been placed, it is captured on the system and it was left just there. No device in the pipeline for me.<br> <br> Once again FNB has showed their best incompetence and at this moment I am really seriously going through with cancelling my account. Why in this world should I stay with a bank that has proven their incompetence to me on two consecutive occasions. <br> <br> Desiree Bowes, this reflects very poorly on you. Your promises or correspondence (not even being followed up) is an indication of your own poor performance and service .
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 705858.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 705858.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
