HB
H B
1 reviews | Active since Dec 2016
09 May 2022, 14:37
No SMS service from FNB Connect 10 days
I am unable to send or receive any SMS for 10 days. Called FNB last week. They promised to sort this matter out. Nothing to date. I am unable to receive OTPs for banking and other applications because I am unable to receive an SMS. Tested other network sims on my phone and those work but not FNB sim. Called in to follow up and I am met with generic responses with no help whatsoever.
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Replies (4)HB
H B's updateReviewer Update
10 May 2022, 11:36Got a call from FNB. I was told how the staff should at FNB should deal with the complaint. They also told me to wait another 48 hours for them to look into it. Still no incoming SMS service. The call was just excuses. Still no resolve. Cannot do any new banking payments because i need OTPs. This is frustrating
HB
H B's update10 May 2022, 11:36
Reviewer Update
Got a call from FNB. I was told how the staff should at FNB should deal with the complaint. They also told me to wait another 48 hours for them to look into it. Still no incoming SMS service. The call was just excuses. Still no resolve. Cannot do any new banking payments because i need OTPs. This is frustrating
HB
H B's updateReviewer Update
11 May 2022, 11:11Got am email asking me to dial a USSD number which was tried at the outset on the first day of my complaint. Tried it again a dozen times, and it says "unknown error". Sent a reply to the email with a screen grab. It's now another day without incoming SMSes.
HB
H B's update11 May 2022, 11:11
Reviewer Update
Got am email asking me to dial a USSD number which was tried at the outset on the first day of my complaint. Tried it again a dozen times, and it says "unknown error". Sent a reply to the email with a screen grab. It's now another day without incoming SMSes.
HB
H B's updateReviewer Update
13 May 2022, 13:16It’s now two weeks and still no resolve in fixing the issue of no incoming SMSes. No call for an update nor any other contact since 11th. It’s a no care culture. Receiving SMSes are key to banking and other functions on the web or cellphone. I guess FNB just couldn’t care!!!!!
HB
H B's update13 May 2022, 13:16
Reviewer Update
It’s now two weeks and still no resolve in fixing the issue of no incoming SMSes. No call for an update nor any other contact since 11th. It’s a no care culture. Receiving SMSes are key to banking and other functions on the web or cellphone. I guess FNB just couldn’t care!!!!!
HB
H B's updateReviewer Update
16 May 2022, 10:26It's another week and still there is no response nor solution to my complaint from FNB!!!!! a seriously no care attitude. I have lost revenue because of this problem.
HB
H B's update16 May 2022, 10:26
Reviewer Update
It's another week and still there is no response nor solution to my complaint from FNB!!!!! a seriously no care attitude. I have lost revenue because of this problem.