PB
Paul B

1 reviews | Active since Jun 2016

15 Jun 2016, 08:16

No SMS from FNB

<p>I am not receiving any OTP or confirmation/banking SMSes from FNB.</p> <p> </p> <p>I have been to two branches (Durbanville, where I live, and Brackenfell, where I opened the account) on more than one occasion, and they have been unable to solve it. Initially they removed me from the SMS database and added me back, and afterwards they simply blamed the cell reception in the area I live in. Funny thing is, I receive SMSes from any other person I have bothered to test it with, in my house.</p> <p> </p> <p>I am unable to perform many transactions, and am also not notified of activity on my account, which I consider a serious security risk and breach of trust, when I am signed up for this service.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2016, 09:06
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 942451.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)