NO SERVISE

Today 06/09/2017 I phone the fnb loan department and once again was advise that they have a high call volume , this is the 3rd time that I have phone them and spent more than 30min hold and no response from them . in my application for a personal loan they ask what day is your salary paid in. so it is paid in on the 28th of every month , my loan was approved and in the sms it stats that the debit order will go off on the 26th, so what is the point in asking if they still do there on thing? now I'm trying to get hold of them to see if I can change the date. and what a mission it is.