No servicing s****s from FNB Life

Received a call from FNB Life, agent Kishendran Govender I requested to cancel a policy due to the policy been sold under false pretenses. The agent states that there is no premium yet a monthly charge is being billed. Today Kishendran calls me, no call prep done so he does not know who he is calling. Fumbles and later explains his reason for calling. He asks me to verify information which I refused to do, the fact that he did not know who I was prior to calling was suspicious. Your agent then decides to have an argument with me when I told him I’m not divulging my information. And tells me that I don’t answer my phone which is none of his business. He then refuses to give me his name, this has been the most unprofessional service I’ve received from FNB! Please coach this agent, I cannot understand how someone like him made it to the phones. He has a serious attitude problem and has the audacity to tell me that I am being rude! He needs training on how to deal with clients and what can and cannot be said.