No service whatsoever!!

Item: FNB (First National Bank)
Rating: 1
Author: Manuel C

I have been on hold for 42mins with FNB, no answer on their side in order to have their loan debit order date be deducted on the 1st and not earlier AS WAS REQUESTED IN THE FIRST CALL. They have deducted two months in a row earlier than this. Now we can not get hold of them and their support team gives me another number to call.

This is absolutely ludicrous FNB!!

Helpful (0)

Replies (2)

Manuel C's updateReviewer Update

26 Apr 2018, 12:40

Just spoke to GUGU who answered after 50mins and told me that she can not make changes to debit orders and I need to call another department. I said there is absolutely no way and whoever needs to sort this out will call me. She stated someone will call me before the end of the day. Lets see FNB

Manuel C's update26 Apr 2018, 12:40

Reviewer Update

FNB (First National Bank)'s replyOfficial

04 May 2018, 11:40

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint had been referred to FNB Loans who had advised that they had been in contact with you and that the matter had been resolved.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply04 May 2018, 11:40

Official