JB
Jared B
1 reviews | Active since Sept 2016
06 Oct 2020, 15:21
No service received from private banking department and my private banker is never available
I have a personal banker who is never available. I have been querying money that has been taken out of my account (almost 10000) for no apparent reason. I spoke to an analyst at fnb this morning who told me the money is being held by sars, but after speaking to numerous consultants at sars, they have nothing listed on their systems for this. I have called numerous times into the private client department to sort this out but I am getting no assistance. My wife who is not a private client receives better service than what I do, what am I paying the private client fees for? Can someone please get back to me
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Jared B's updateReviewer Update
07 Oct 2020, 13:01Dear FNB who does not seem to understand the urgency of my complaint. Obviously your consultants dont care about the clients needs. I have money that is being held on my account for no reason. My "private banker" is in training again today (always an excuse) i was told he would get a consultant to contact me, i am still waiting. Put yourself in your clients shoes, how would you feel if almost 10 000 was missing from your account. I called in again and the consultants attitude was " sorry call sars" which i have explained to him that i have and that i even have an email from sars stating that they have no knowledge of this and their system shows that all money has been paid. I have been with this bank for years and the service i am receiving as a "private client" is absolutely shocking. Please can someone just contact me who is clued up in order to resolve this issue.
JB
Jared B's update07 Oct 2020, 13:01
Reviewer Update
Dear FNB who does not seem to understand the urgency of my complaint. Obviously your consultants dont care about the clients needs. I have money that is being held on my account for no reason. My "private banker" is in training again today (always an excuse) i was told he would get a consultant to contact me, i am still waiting. Put yourself in your clients shoes, how would you feel if almost 10 000 was missing from your account. I called in again and the consultants attitude was " sorry call sars" which i have explained to him that i have and that i even have an email from sars stating that they have no knowledge of this and their system shows that all money has been paid. I have been with this bank for years and the service i am receiving as a "private client" is absolutely shocking. Please can someone just contact me who is clued up in order to resolve this issue.