No service received

<p>I called in to FNB on 26/05/17 in order to find out how to make a payment to a trust account using my FNB internet banking. I went through to 3 different departments and after 20 mins of being on the call I had to end the call. The reason I ended the call was I asked for my call to be escalated, the agent kept me on hold for an extended time and never got back to me. I have not also received a call back. I still do not know how to make a payment into a trust account and this is for the purpose of purchasing a home which is important to me. I need help ASAP!!!!!</p>