no service or accountability from fnb

I would like to bring to your attention the following matter that hasn't been resolved as of yet my frustration with FNB is at its end since my account is now in arrears and showing a negative balance.

I lodged this complaint on the the 5th of February advising that an unauthorized amount was debited from my account and I am not able to dispute the charges or log a case of *****, I was then advised to contact FNB back the next day to get assistants of which, I have and till now following up calling back being sent from pillar to post, I'm just so frustrated right now and someone else that assisted me said they can't help either and that this query should be logged to a different department, when what I want really now is just for FNB to balance the account so that I am able to close this account and move to a different service provider as this has not be the 1st, 2nd, or 3rd time that FNB has not been willing to assist and I end up losing out in the end. The query in the subject line is for an amount of R3133,46 that was charged on my account from a service I've never used when I logged in today it shows another amount of R62,67 also charged from the same service provider which I also never authorized or used at all.

In closing I would like this matter resolved today so that I am able to completely close this account and move my business to another service provider, because whenever I come to FNB with an issue they are never able to assist and there is always a different department that needs to be contacted in order to get what I need done which I can never get a hold of, my next contact would be to the banking ombudsman and then to my legal counsel as this is not customer service or even part of the consumer protection act, where a consumer has the right to receive goods or services that of of good quality.